Terms and conditions

Accepting the quote implies having read and accepted the following terms and conditions.

Policies of cancellation

Requests for cancellation must be sent by e-mail to info@thecityancona.it

Standard rate:

  • Cancellation before 12:00 two days before arrival: free;
  • Cancellation after 12:00 two days before arrival: penalty of 50% of the amount of the stay;
  • Cancellation or no show on the same day of arrival: 100% penalty of the amount of the stay.

Non-refundable rate:

  • In case of modification or cancellation of the reservation the penalty of 100% of the amount of the stay will be applied.

Request for modification of the dates of stay:

In case of modification to the dates, the price of the stay will be adjusted to the active rate on the day of the change request. You can request the change of dates only if the booking was made directly with the property and communicated to the same necessarily by e-mail to the address info@thecityancona.it.

Before your arrival:

Within 2 days before arrival you will need to:

  • Fill in the online check-in via the link sent by the hotel, entering the personal data of all guests;
  • PPay the total balance of the stay, excluding the city tax which is to be paid on site. In the absence of the paid balance within 2 days before the arrival, the reservation will be cancelled.

Lost and Found Service

The property offers a Lost and Found service. The reception will contact customers to inform them of any items left after their stay.
Items will be stored for a maximum of 60 days.